Service & Repair

Softener problems almost always fall into three categories: the head isn't regenerating on schedule, the brine tank isn't drawing salt, or the resin bed itself is fouled or spent. Diagnosing which one is happening takes about fifteen minutes with a pressure gauge, a hardness test kit, and a look at the control valve — which is why we always give a real estimate before we open anything up.

We service every major valve family: Fleck 5600, 7000, 5810, 5812, and 9100; Clack WS1 and WS1.5; the Hague Watermax proprietary head; Nelsen 97MMB1; and the electronic heads on Kenmore, GE, and Whirlpool store-brand units. Common repairs are pistons and seals (a $60–$120 job), brine valve rebuilds, timer replacements on older heads, and full resin swaps on beds older than 12–15 years or fouled with iron.

Bring the unit into the shop for the fastest turnaround (bench diagnostics + parts on hand), or schedule an on-site visit if the unit is plumbed in and we need to test it in the system. Warranty work on Kinetico, Hellenbrand, Hague, WaterCare, and Nelsen equipment we sold is covered — bring us the paperwork or we'll pull it from our records.

Reverse osmosis systems need yearly attention: sediment and carbon pre-filters swap out annually, and the membrane itself lasts three to five years depending on your source water. A slow faucet flow is almost always a fouled sediment filter or a low storage-tank air-charge; bad taste is usually a spent carbon post-filter. Neither is a big job, and we stock filters for every RO system we've ever sold.

If you're not sure what brand or model your under-sink RO is, take a photo of the manifold and text or bring it in — we'll ID it from that.

Most vacuum problems are simple: worn brush roll, stretched belt, clogged airflow, or a bad switch. Those are same-day fixes. Motor bearings, cord rewind assemblies, and PCB replacements take longer but are almost always cheaper than a new machine — especially on higher-end brands like Miele, Kirby, and the Riccar R-series where you're preserving a $600+ unit for a $75–$150 repair.

We start every repair with a diagnostic and a written estimate. If the repair doesn't make economic sense (belt drive housing cracked on an entry-level box-store unit, for example), we'll tell you and put the diagnostic fee toward a new machine instead of billing you for repair labor you don't want.

Bring it into the shop at 329 Addison Ave. West. Most repairs turn around in two to five business days depending on parts availability — and because we stock genuine OEM belts, bags, filters, and brush rolls for the brands we sell, those turnaround times are typically the fastest in the Valley.